UCaaS And Outsourced Agents For A Virtual “UC Contact Center?” - UCStrategies (blog)

UCaaS And Outsourced Agents For A Virtual “UC Contact Center?” UCStrategies (blog) I recently attended a local presentation and roundtable discussion of a Frost & Sullivan study of “Total Cost of Ownership” and best practices for premise-based contact center solutions compared to those in the cloud. The roundtable was hosted by ...

Philippine call centers shrug off Obama's proposal to bring home outsourced jobs - Washington Post

Philippine call centers shrug off Obama's proposal to bring home outsourced jobs Washington Post MANILA, Philippines — Call center operators in the Philippines who serve mostly US clients on Wednesday shrugged off President Barack Obama's initiative to bring outsourced jobs back home. The Business Processing Association of the Philippines that ... and more »

Bring Call Centers Back To U.S., Bill Proposes - InformationWeek

Bring Call Centers Back To U.S., Bill Proposes InformationWeek Offshore call centers have cost the country 500000 "good paying jobs" says Rep. Tim Bishop, a New York Democrat, as he introduces a bill to reverse the trend. By Paul McDougall InformationWeek In an effort to encourage more businesses to locate their ... and more »

Canada's Parliamentary Secretary Deepak Obhrai Visits TELUS-GK Village 1 - GMA News

Canada's Parliamentary Secretary Deepak Obhrai Visits TELUS-GK Village 1 GMA News TIP, a top call center and outsourcing services provider, has a long-term partnership with GK, a non-profit organization that aims to alleviate poverty by providing underprivileged citizens with shelter and livelihood projects. and more »

Companies no longer finding call-center outsourcing profitable, CEO says - Fort Worth Star Telegram

Companies no longer finding call-center outsourcing profitable, CEO says Fort Worth Star Telegram By Shlachter, Nishimura & Baker Mary Murcott, CEO of Novo 1, a Fort Worth company that handles call-center outsourcing, was getting ready to head out of the country on vacation last Monday when she got an invite to appear at the White House.

Workers Threaten To Shut Down MTN - P.M. News

Workers Threaten To Shut Down MTN P.M. News Some aggrieved workers of the MTN call centre in Jos, have threatened to shut down the facilities over alleged “exploitation” by the management of the local station. The workers told the News Agency of Nigeria (NAN) in Jos on Sunday that the ... Aggrieved Workers Threaten To Shutdown MTN Card CentresNigerian Observer all 3 news articles »

Sitel Positioned in the Leader Quadrant of the Magic Quadrant for Customer ... - MarketWatch (press release)

Sitel Positioned in the Leader Quadrant of the Magic Quadrant for Customer ... MarketWatch (press release) NASHVILLE, Tenn., Jan 23, 2012 (BUSINESS WIRE) -- Sitel, a leading global customer care outsourcing provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner's 2011 Customer Management Contact Center BPO ... Sitel positioned in the Leaders quadrant of Gartner's 2011 Customer Management ...Call Centre Clinic News (press release) all 18 news articles »