Companies no longer finding call-center outsourcing profitable, CEO says

The jobs are coming back to America, but nobody's talking about it, says the head of the Fort Worth company.

Call center to hire 50 in Batavia

Premiere Credit of North America LLC, based in Indianapolis, says the new positions will be in place by March 1.

Joe Biden Does A Bad Imitation of an Indian Call Center Employee

The Weekly Standard drew attention Thursday to video of Vice President Biden discussing the outsourcing of call centers to India and briefly adopting an Indian accent to say, "How many times do you get the call, 'I'd like to talk to you about your credit card'?"\

Kunnect Upends Call Center Business with Release of First Free Call Center Solution

Kunnect, a leading provider of cloud-based call center telephony solutions, today unveiled Kunnect FREE, the industry’s first free call center solution. Available immediately, Kunnect FREE allows all call centers to leverage its feature rich center solution at no cost; no hardware, no hosting and no software costs.

After call centers, ICT unit eyes more outsourcing growth

By Alexander VillafaniaQUEZON CITY, METRO MANILA – Next to call centers, the government wants to grow outsourcing opportunities in health information management, finance and accounting services, human resource, and animation and game development.Call centers make up the fastest growing and most dominant outsourcing sector in the Philippines with about $11 billion in revenues in 2011. ...

Call center industry unfazed by US bill

MANILA, Philippines -- The Contact Center Association of the Philippines is unfazed even with the possible implications of a bill to their industry. Under US House Bill 3696, US companies will be denied incentives from the government if they continue to outsource in other countries like the Philippines.

US to curb outsourcing; PH call centers unfazed

CALL center operators in the Philippines who serve mostly US clients on Wednesday shrugged off President Barack Obama’s initiative to bring outsourced jobs back home.