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Customer Service Outsourcing News

Protocol Global Solutions Adding 400 Positions to Sarasota Customer Care ... - InsideARM


Protocol Global Solutions Adding 400 Positions to Sarasota Customer Care ...
InsideARM
NCO Group, Inc., a leading provider of business process outsourcing services, announced today that it will hire approximately 400 individuals in its Protocol Customer Management Contact Center located in Sarasota, Florida. The hiring will coincide with ...
Protocol Global Solutions Adding 400 Positions to Sarasota, Florida Customer ...MarketWatch (press release)
Company says it will hire 400 for call center in SarasotaSarasota Herald-Tribune
Firm to hire 400 in SarasotaGulf Coast Business Review

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Outsourcing Trend: Semiconductor Fabs Need Service and Support for Legacy ... - MarketWatch (press release)


Outsourcing Trend: Semiconductor Fabs Need Service and Support for Legacy ...
MarketWatch (press release)
ATLANTA, GA, Feb 07, 2012 (MARKETWIRE via COMTEX) -- Refurbished semiconductor equipment supplier ClassOne Equipment has bolstered its staff and added maintenance and service for KLA-Tencor legacy equipment to answer a growing demand from its customer ...

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Insurer Outsourcing Still Seen as a Viable Tech Strategy - Insurance Networking News


Insurer Outsourcing Still Seen as a Viable Tech Strategy
Insurance Networking News
Survey results reveal 85 percent of insurers are outsourcing at least some work through variable staffing/staff augmentation, legacy app maintenance or data center/infrastructure management. Outsourcing is still very much alive as a tried-and-true ...

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Outsourcing Changes to Market Changes - sourcingfocus.com


Outsourcing Changes to Market Changes
sourcingfocus.com
Mergers will increase – service providers, particularly the technology service providers, are likely to continue to find their established markets hard to predict, as customers take longer and longer to make decisions about their outsourcing strategy.

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Wipro to beef up US hiring in image revamp - Financial Times


India Today

Wipro to beef up US hiring in image revamp
Financial Times
The Indian information technology services industry, which accounts for the bulk of offshore outsourcing undertaken by US companies, has sought to reverse its negative image as an industry that takes away jobs from the country, particularly at a time ...
Azim Premji's Wipro gets back into shape as CEO TK Kurien takes chargeIndia Today

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VODAFONE GROUP PLC : Vodafone To Outsource Customer-Care Center To Arvato - Source - 4-traders (press release)


VODAFONE GROUP PLC : Vodafone To Outsource Customer-Care Center To Arvato - Source
4-traders (press release)
By Philipp Grontzki Of FRANKFURT -(Dow Jones)- Vodafone Group PLC's (>> Vodafone Group plc) German unit plans to transfer customer-care activities located in the city of Essen to Bertelsmann AG's Arvato service division, a person familiar with the ...

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Bristol City Council to Improve Customer Service and Save £2.7 Million Per ... - PR Newswire (press release)


Bristol City Council to Improve Customer Service and Save £2.7 Million Per ...
PR Newswire (press release)
Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services, and ClickSoftware is the leading provider of automated workforce management and optimisation solutions for the service industry.

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